Terms & Condition

Terms and Conditions

Rapid Pilot – Ride Booking Application

Last Updated: 09 March 2026

Welcome to Rapid Pilot. These Terms and Conditions govern your access to and use of the Rapid Pilot mobile application and services. By accessing or using the Rapid Pilot application, you agree to comply with and be bound by these terms.

If you do not agree with these Terms, please do not use the Rapid Pilot application.

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1. About Rapid Pilot

Rapid Pilot is a ride-booking platform that connects passengers with independent drivers who provide transportation services using bike, car, auto-rickshaw, and e-rickshaw.

The application allows users to:

• Book rides

• Connect with nearby drivers

• Track their ride

• Travel to their selected destination

Rapid Pilot acts as a technology platform that facilitates transportation services between riders and drivers.

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2. User Eligibility

To use Rapid Pilot services, you must:

• Be at least 18 years old

• Provide accurate and complete registration information

• Use the application in accordance with applicable laws

Rapid Pilot reserves the right to suspend or terminate accounts that provide false information.

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3. Account Registration

Users may need to create an account by providing:

• Name

• Mobile number

• Email address (optional)

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

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4. Booking and Ride Services

When you request a ride through Rapid Pilot:

1. The app will locate nearby drivers.

2. A driver may accept your ride request.

3. Once accepted, the driver will pick you up at the selected location.

4. The driver will transport you to the selected destination.

Ride availability may vary depending on location and driver availability.

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5. Fare and Payments

The fare for rides may depend on:

• Distance traveled

• Time of travel

• Demand and availability

Users agree to pay the fare displayed in the application at the time of booking.

Rapid Pilot may also include:

• Platform fees

• Applicable taxes such as GST

Payments may be made using supported payment methods available in the application.

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6. Cancellation Policy

Users may cancel rides within the application.

However:

• Cancellation fees may apply in certain cases.

• Repeated cancellations may result in temporary suspension of the account.

Drivers may also cancel rides due to operational or safety reasons.

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7. User Responsibilities

Users agree that they will:

• Provide accurate pickup and drop locations

• Treat drivers respectfully

• Not engage in illegal or unsafe activities during rides

• Not damage the vehicle used for transportation

Rapid Pilot reserves the right to suspend users who violate these rules.

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8. Driver Responsibilities

Drivers using the Rapid Pilot platform must:

• Maintain valid driving licenses and required documents

• Follow traffic laws and regulations

• Provide safe transportation services

• Maintain respectful behavior with passengers

Rapid Pilot may suspend drivers who violate safety or platform policies.

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9. Limitation of Liability

Rapid Pilot acts only as a technology platform connecting riders and drivers.

Rapid Pilot shall not be liable for:

• Delays in transportation

• Driver behavior beyond reasonable control

• Loss or damage to personal belongings during rides

Users are encouraged to report any issues through customer support.

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10. Safety

Rapid Pilot prioritizes the safety of passengers and drivers.

Users are advised to:

• Verify driver and vehicle details before starting the ride

• Share trip details with trusted contacts if needed

• Report unsafe behavior immediately

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11. Suspension or Termination

Rapid Pilot may suspend or terminate accounts if:

• Users violate these Terms and Conditions

• Fraudulent activity is detected

• Misuse of the platform occurs

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12. Changes to Terms

Rapid Pilot reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be communicated through the application or website.

Continued use of the app after changes indicates acceptance of the updated Terms.

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13. Governing Law

These Terms and Conditions shall be governed by and interpreted according to the laws of India, and disputes shall fall under the jurisdiction of courts located in Uttar Pradesh, India.

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14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Rapid Pilot

Address:

Robertsganj, Sonbhadra

Uttar Pradesh, India

Phone: +91 74285432020

Email: rapidpilot.one@gmail.com