Privacy Policy Rapid Pilot – Taxi & Ride Booking Application Last Updated: 18 March 2026 Rapid Pilot ("we", "our", "us") operates the Rapid Pilot mobile application and related services that allow users to book transportation services such as car, bike, auto, and e-rickshaw rides. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Rapid Pilot application.
Rapid Pilot – Taxi & Ride Booking Application
Last Updated: 18 March 2026
Rapid Pilot ("we", "our", "us") operates the Rapid Pilot mobile application and related services that allow users to book transportation services such as car, bike, auto, and e-rickshaw rides.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Rapid Pilot application.
When you register or use Rapid Pilot, we may collect the following information:
Name
Mobile number
Email address
Profile photo (optional)
Address or location information
Government ID or others info (for drivers)
To ensure safety and compliance, we collect Government-issued IDs (such as Driving License, Aadhaar, or PAN) from Drivers. This data is used solely for identity verification and fraud prevention.
In-App Messages: We collect and store communication (chat messages) between Riders and Drivers within the app to facilitate the service, ensure safety, and provide customer support.
1.2 Location Information
Rapid Pilot collects real-time GPS location to:
Find nearby drivers
Provide accurate pickup and drop services
Track rides for safety
Location data may be collected even when the app is running in the background during rides.
We may automatically collect:
Device type
Operating system
App version
IP address
Mobile network information
When you make payments through the app, we may collect:
Transaction amount
Payment method
Payment confirmation details
Rapid Pilot does not store full card details if payments are processed through third-party gateways.
We use collected information to:
Provide ride booking services
Connect riders with drivers
Calculate fares
Improve app performance
Prevent fraud and illegal activity
Provide customer support
Send ride updates and notifications
Improve safety and security
Rapid Pilot may share your information with:
When you book a ride, drivers receive limited information such as:
Drivers & Riders: > When you book a ride, we share the Rider's precise location with the Driver for pickup. Similarly, the Driver’s real-time location is shared with the Rider for tracking. This sharing is essential for the core functionality of the transportation service.
Your name
Pickup location
Drop location
Contact number (masked if possible)
We may share information with trusted partners for:
Payment processing
Cloud storage
Analytics
Customer support
We may disclose information if required by:
Law enforcement
Court orders
Government regulations
Rapid Pilot uses industry-standard security practices to protect user data, including:
Secure servers
Data encryption
Access control
However, no internet transmission is completely secure.
Data Safety Disclosure: We do not sell your personal data to any third-party advertising companies. Data collection and sharing are strictly limited to app functionality, security, and fraud prevention purposes.
We retain user data only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Prevent fraud
Users may request deletion of their account and associated data.
We respect your privacy and provide you with full control over your data. You may request the deletion of your account and associated personal information at any time.
How to Request Account Deletion:
Through the App: You can initiate the account deletion process directly from the app. Navigate to for (rider app) Profile > Permanently delete Account. for Driver to navigate on Drawer Screen->Permanently delete Account
Once you confirm, your request will be processed.
Through Email: If you are unable to access the app, you can send an email to our support team at support@rapidpilot.in with the subject line "Request for Account Deletion." Please include your registered mobile number associated with the account.
What happens after your request?
Data Removal: Upon receiving your request, we will remove your personal information (name, mobile number, email, and address) from our active databases.
Ride History: Any transactional data or ride history associated with your account will be anonymized or deleted in accordance with our data retention policy and legal requirements.
Permanent Action: Please note that account deletion is permanent and cannot be undone. You will lose access to your account, ride history, and any saved preferences.
Timeframe: We aim to process account deletion requests within 7 to 15 business days. You will receive a confirmation email once your data has been successfully deleted from our systems.
Users have the right to:
Access their personal information
Correct inaccurate data
Request deletion of their data
Withdraw consent for data processing
Requests can be made by contacting our support team.
Rapid Pilot services are not intended for users under 18 years of age.
We do not knowingly collect personal information from minors.
Rapid Pilot may integrate with third-party services such as:
Payment Gateways: To process secure payments (e.g., Razorpay).
Maps & Location Services: We use Google Maps API for real-time GPS tracking, navigation, and calculating distances.
These services have their own privacy policies.
Rapid Pilot may update this Privacy Policy from time to time.
Users will be notified of any significant changes via:
App notifications
Website updates
If you have any questions about this Privacy Policy, please contact:
Rapid Pilot Support
Email: support@rapidpilot.in
Address: Robertsganj, Sonbhadra, Uttar Pradesh, India
